You can email us at: sales@rockingrabbit.co.uk

You can write to us at:   Rocking Rabbit Beads 7 Townsend Mews Wilburton Ely CB6 3SQ

You can call us on: 01353 749579

You don’t, but if you decide to set up an account your details will be safely kept and it will speed up your order process. 

Please note:  We never hold your credit card details on file.  We understand it’s a pain to have to keep entering your credit card details but we think this is a much safer way to shop.  

To read about our online security policy, click here.

Absolutely.  We make SURE that all info we have on our customers is only used to make our service to you better. 

It is NEVER disclosed to any other companies.  Unlike other online stores we don’t hold on to your credit card details. Please see our privacy policy for more information by clicking here.

You privacy is paramount to us, which is why we will never hold onto your credit card details nor will we EVER pass on any of our customers details to any other companies or third parties.

To read about our privacy policy, click here.

Absolutely!  Internet shopping with reputable companies is VERY safe. 

We use Thawte security to make sure that your credit card details are encrypted and sent, meaning there  is no human interaction.  Unlike other companies we will never hold any of your payment details on file.  We know this can be annoying but we think this is a much safer for our customers. 

Also, you'll never try and pay with an old card, so sometimes shoppinng can be much quicker.

Simple.  All you have to do is enter thyour discount code at the check out.  If the code doesn't work, then please contact us and we'll refund your discount back to your card.

We hold all the products listed in stock; wich means we will endevour to despatch the next day if ordered Monday to Friday before 2:00pm, or the next working day.  In most cases you would receive your order two working days after you made your purchase.

Well, as we only ever sell what we stock, the chances are that your order has been processed and is ready to send out.  Drop us an email ASAP and if it hasn’t been posted, we will cancel the order.  If it HAS been posted then please return your order to us and we will either issue you with a credit, refund or replace the products.

We are an online business, but understand that sometimes you may wish to talk to someone about  your order, which is why  you can call us on 01353 749579 during business hours.  You'll come directly to us, not an answering service, so at busy times this number may not be answered, please leave a message and we'll get back to you.

Most orders are shipped in packaging designed to fit through a standard letter box, and unless you choose the Special Delivery postal option, you will NOT need to sign for your delivery. 

You don’t, but if you decide to set up an account your details will be safely kept and it will speed up your order process. 

Please note:  We never hold your credit card details on file.  We understand it’s a pain to have to keep entering your credit card details but we think this is a much safer way to shop.  

To read about our online security policy, click here.

Well, as we only ever sell what we stock, the chances are that your order has been processed and is ready to send out.  Drop us an email ASAP and if it hasn’t been posted, we will cancel the order.  If it HAS been posted then please return your order to us and we will either issue you with a credit, refund or replace the products.

In most cases, we can exchange, or even refund. For more details, see the article Returns - no problem!

www.rockingrabbit.co.uk/node/7002

You should receive your order the next working day.  Your order will be sent out via The Royal Mail's first class post.  We only sell what we stock, which means we send your order out that same day or next working day.  Sadly, there are occasions when delivery can be delayed due to the postal system.  We ask our customers to allow plenty of time for their order to arrive, however if you haven't received your order by the fourth working day please contact us.

We hold all the products listed in stock; wich means we will endevour to despatch the next day if ordered Monday to Friday before 2:00pm, or the next working day.  In most cases you would receive your order two working days after you made your purchase.

Most orders are shipped in packaging designed to fit through a standard letter box, and unless you choose the Special Delivery postal option, you will NOT need to sign for your delivery. 

We have one simple charge for shipping for all orders, of £1.50 plus VAT. 

Eurpean orders and orders for other countrues are shipped at the quoted current Royal Mail rate plus a charge for packing.

Simple.  All you have to do is enter thyour discount code at the check out.  If the code doesn't work, then please contact us and we'll refund your discount back to your card.

You should receive your order the next working day.  Your order will be sent out via The Royal Mail's first class post.  We only sell what we stock, which means we send your order out that same day or next working day.  Sadly, there are occasions when delivery can be delayed due to the postal system.  We ask our customers to allow plenty of time for their order to arrive, however if you haven't received your order by the fourth working day please contact us.

We are an online business, but understand that sometimes you may wish to talk to someone about  your order, which is why  you can call us on 01353 749579 during business hours.  You'll come directly to us, not an answering service, so at busy times this number may not be answered, please leave a message and we'll get back to you.

All our news letters will have a link at the bottom which you can click and you’ll be unsubscribed automatically.

You privacy is paramount to us, which is why we will never hold onto your credit card details nor will we EVER pass on any of our customers details to any other companies or third parties.

To read about our privacy policy, click here.

You don’t, but if you decide to set up an account your details will be safely kept and it will speed up your order process. 

Please note:  We never hold your credit card details on file.  We understand it’s a pain to have to keep entering your credit card details but we think this is a much safer way to shop.  

To read about our online security policy, click here.